Delivery

All products are shipped discreetly in a brown box with absolutely no indication as to the contents. All goods that are dispatched are sent by a recorded insured service. This means goods will not be left on the door step or with neighbors. This enables a fully discreet service and your customers confidentiality.

Most items will be dispatched the same day if ordered before 12pm and be recieved the following day. Please allow 1 - 3 days for delivery.

If for any reason we are out of stock, we would expect to dispatch the goods in about 12 days but realistically this is much quicker. If their is a manufacturing delay with any products you will be notified by email as soon as we are aware. We use Royal Mail, Business Post courier and Parcel Force UK Goods are dispatched by Royal Mail Recorded delivery if the parcel weighs less than 1.35kg. Over this weight then goods are sent via a courier service.

Royal Mail: If your customer is not in when their parcel arrives they will keep the package at their local depot for 7 days enabling them to pick it up. After 7 days the parcel then returns to us.

Parcel Force: If your customer is not in when their parcel arrives they will keep the package at their local depot for 5 days enabling them to pick it up. After 5 days the parcel then returns to us and additional fees will be charged to your account for the return service.

Postage And Packaging
£2.95 - First Class Recorded - all orders under £35
Spend £35 or over and get your order delivered FREE (UK only) 

Returns
Due to the obvious health and hygiene implications with adult goods we hav a strict returns policy. For the goods to be returned (that are not faulty) have to meet the following conditions:

1. The goods must be unused.

2. The goods must be in their original condition & packaging.

3. Goods that are not heat sealed in the box are non refundable and non exchangeable.

4. Items supplied in sealed packaging that have been opened are non refundable and non exchangeable.

5. The goods must be received back within 14 days from the day your customer received their order.

6. Lingerie and items of clothing are non refundable and non exchangeable.

7. Videos and magazines are non refundable and non exchangeable.

If we suspect that the goods have been used or any of the above conditions are not met then we reserve the right to return the goods.

To return any item please email hello (at) sex-bomb.co.uk for the returns address.

Faulty Items
When an item is operated by batteries we recommend that you check using a different set of batteries and check that they are fitted correctly and positioned to connect with electrical points before returning such items.

If the product is defective, please explain the fault in a covering letter and return it with its original box with all manuals and accessories for a full refund or replacement within 30 days.

Goods can be exchanged or refunded up to 30 days of any defect. After 30 days an exchange will only be available.

All returned products are tested and will be sent back to you at your expense if they are found to be working.

Please clean the items before returning.